Content Design Exercise
You work for a flower company that takes online orders for deliveries. You’ve received some complaints of people getting orders without knowing who they’re from. With a little digging, you think the issue stems from a specific part of the order flow.
The steps in the overall user flow are:
Lands on Pretty Nice Flowers website
Browses for product
Adds product to their cart
Proceeds to the checkout
Completes the order flow
Pays for order
Leaves site or continues to browse
The “note” section is not required to place an order on the website. This is the only place in the flow where the content that will appear on the note that gets delivered with the flowers can be entered.